Shipping policy

Thank you for shopping with Poppy Nova. We are committed to providing a reliable and efficient shipping service. Please review our Shipping Policy before placing your order.

Order Processing

All orders are carefully prepared and packed after payment has been successfully confirmed.

  • Processing Time: 1–3 Business Days

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • Orders placed after business hours or on holidays will be processed on the next business day.

  • Processing times may be extended during peak seasons or promotional events.

Shipping Rates

Shipping Method Order Amount Shipping Fee
Standard Shipping $0.00 – $49.99 $10.00
Free Standard Shipping $50.00+ FREE
Expedited Shipping $0.00 – $99.99 $18.00
Free Expedited Shipping $100.00+ FREE

Shipping Confirmation

  • Once your order has been shipped, you'll receive a Shipping Confirmation Email containing your tracking information.

  • Tracking details usually become active within 24–48 hours after the carrier scans your package.

  • You can track your shipment anytime at: https://www.17track.net

Shipping Information

Please review the following information before placing your order:

  • Please ensure your shipping address is accurate and complete before checkout.

  • Shipping addresses cannot be changed after an order has entered processing.

  • We currently do not ship to APO, FPO, or DPO military addresses.

  • Orders may be shipped in multiple packages depending on product availability.

  • Shipping carriers are selected based on the destination and the most efficient delivery service available.

Shipping Delays

While we make every effort to process and ship orders promptly, shipping delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Carrier operational delays

  • Customs inspections

  • Public holidays

  • High shipping volumes

  • Incomplete or incorrect shipping information

We appreciate your patience and understanding should any unexpected delays occur.

Lost or Damaged Shipments

If your package is lost, delayed, or arrives damaged, please contact us as soon as possible. Please include:

  1. Your Order Number

  2. Photos of the item (if damaged)

  3. Photos of the shipping package

  4. Photos of the shipping label

Our team will work with the shipping carrier to investigate the issue and assist you with an appropriate resolution.

Customs & Import Charges

  • International shipments may be subject to customs duties, import taxes, or other government fees imposed by the destination country.

  • These charges are determined by local customs authorities and are the responsibility of the customer.

Business Address

🚨 Note: The address below is provided for business correspondence only and is not our return warehouse. Please contact Customer Support before returning any merchandise to receive the correct return instructions.

Contact Us

Poppy Nova

  • Customer Support Email: 📧 studio@poppynova.com

  • Business Address: 1614 W Congress St, San Bernardino, CA 92410, United States (Business Address Only – Not a Return Address)

If you have any questions regarding shipping, please contact studio@poppynova.com. Our Customer Support Team will respond within 24–48 business hours.