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Have a question about sizing, shipping, or returns? Or just want to say hello? We would love to hear from you!
Our dedicated Customer Support Team is here to help you with anything you need. Please feel free to reach out to us using the contact information below, or by filling out our contact form.
Email: 📧 studio@poppynova.com
(For order inquiries, please include your Order Number so we can assist you faster.)
Business Address: 🏢 1614 W Congress St, San Bernardino, CA 92410, United States
(Please note: This address is for business correspondence only. It is not our return warehouse. If you need to return an item, please contact us via email first to receive the correct return address and instructions.)
We strive to respond to all inquiries as quickly as possible.
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday – Sunday: Closed (We will get back to you first thing on Monday!)
⏱️ Response Time: We typically respond to all emails within 24 to 48 business hours. During peak seasons or promotional events, it may take a little longer, and we truly appreciate your patience.
Before sending an email, you might find a quick answer in our store policies:
Want to track your package? Check our [Shipping Policy].
Need to return or exchange an item? Read our [Return & Refund Policy].
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